Frequently Asked Questions

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Can I file a VA claim myself?
Yes, you can. The VA allows you to file on your own or with a free VSO. But if you want a battle-tested team in your corner, we’re here to guide you—step by step—through the chaos. (We empower you! No one takes care of you, like you!)

What makes Boots 2 Benefits different?
We don’t play games with your future. Most of our clients see rating increases because we know how to prep and document like pros. We cut through the red tape so you don’t go it alone.

Are you attorneys?
Nope. We're not a law firm, we do not give legal advice and we laugh at lawyer jokes!  Seriously, we don’t represent you in court—we prepare you to win before you ever need one.

Do I need an appointment?
Yes. Every vet deserves our full attention. We book consultations to give you just that. Need urgent help? Let us know.

What’s this going to cost?
We offer tiered pricing based on what you need—no surprises. Additionally, we provide free tools like our Operation FUBAR workbook and Ask Sarge videos to get you on the right track for free.

When do I pay?
At service start. But if money’s tight, we offer payment plans, deferred options, and even pro bono support through our IGY6 Fund.

How long does a claim take?
Everyone is different; however, somewhere in the neighborhood of 7–10 months for initial claims. Appeals can take longer. We’ll help you stay mission-ready and focused throughout.

What’s an Intent to File (ITF)?
It locks in your backpay date while you gather your documents. You get up to a year to complete your claim. Use it. It’s free money on the table.

Why is VA math so weird?
Because it’s not normal math. The VA uses a “combined rating” formula. It’s confusing. Visit https://www.dav.org/disability-calculator/ to let it help! 

Can you help veterans anywhere?
If you're in the U.S. or a U.S. territory—we’ve got your six. Overseas vets? Not yet.

Why do you need my military records?
Because that’s where the proof is. Your records show what’s been missed, downplayed, or outright ignored.

How long to get records?
Could take up to 12 months, depending. But if you’re increasing a service-connected condition, you might not need them.

Do you help with appeals?
We focus on initial claims but we can consult on next steps. For appeals, we’ll speak with you about the options and, if necessary, send you to a good VSO or VA-accredited attorney.

When should I file a claim?
As soon as possible. Whether you’re just separating or it’s been 30 years—file. And always start with an ITF.

Where do I file?
Online at VA.gov, or mail it to the VA’s Evidence Intake Center. Paper trail = protection.

Who should I trust to help me file?
Yourself! However, if you chose to go with a VSO, go to only those who are trained or accredited.

How can I check my claim status?
Call the VA (1-800-827-1000) or log into your account at www.va.gov. Be patient—neither system is perfect.

Will I get backpay?
Usually, yes. You’ll get paid from the date of your ITF or when your condition began—whichever is later. Know your dates.

Are benefits permanent?
Some are. Some aren’t. VA can reduce your rating if your health improves—unless certain protections kick in at 5, 10, or 20 years. We’ll help you understand the risks.

Are VA benefits taxable?
Not federally but check your state - each state is different. 

Do VA benefits count as income for child support or alimony?
Usually, yes. Depends on your state. Talk to a family law attorney if that applies.

What are the most common service-connected issues?
Tinnitus, hearing loss, back pain, PTSD, migraines, joint damage, sleep apnea, neuropathy, and Gulf War Illness. We’ve seen it all—and know how to build a solid case. 

I only served 2 years with no combat, can I file?

Absolutely! There's no minimum service requirement and combat isn't required. Whether you served 2 years or 20, if military service caused or worsened a condition, you've earned disability compensation. Training injuries, hearing loss from weapons training, back pain from gear, mental health impacts—all legitimate claims. You took the same oath and made the same sacrifice. Stop the guilt and claim what you've earned.

Q: What documents should I bring to my C&P exam? 

A: Bring all relevant medical records, treatment notes, your ailment database, and documentation related to your claimed condition. This includes private medical records, VA treatment records, buddy statements, and any specialist reports. Having organized documentation helps the examiner understand your condition's history and current impact on your daily life.

Q: How far in advance should I start preparing for my C&P exam? 

A: Start preparing as soon as you receive your exam notification. Use this time to gather medical records. Prepare by writing down your symptoms and limitations on your worst day, and how your condition affects your work, personal life and daily activities. Preparation is key to presenting your case effectively.

Q: What should I research and know about my specific ailment and what percentage ratings I might qualify for per 38 CFR?

A: This is one of the most important steps in preparing your claim! The 38 CFR (Code of Federal Regulations) is like your "second bible" for understanding VA disability ratings. Be prepared to discuss 38 CFR and share your belief of what percentage you qualify for based on your symptoms or side effects.

Q: What actually happens during a C&P exam? 

A: The examiner will review your medical history, ask about your symptoms, and may perform a physical examination depending on your claimed condition. They're gathering information to help the VA determine your disability rating. Be honest, thorough, and describe your worst days, not your best ones.

Q: How long does a C&P exam typically last? 

A: Most C&P exams last 30-60 minutes, depending on the complexity of your condition and number of issues being examined. Don't rush - take your time to fully explain how your condition affects you.

Q: Should I explain to my C&P examiner why I didn't seek medical treatment for my injuries/conditions while on active duty?

A: Absolutely! This is one of the most important things you can do during your C&P exam. Most C&P examiners are civilians who don't understand military culture and why service members avoid sick call. You need to educate them about the toxic military culture that discouraged seeking medical help. Explain the "suck it up and drive on" culture and the consequences of going to sick call while on duty, e.g. extra duty, being called the weak link or worse.

Q: Should I describe my best days or worst days during the exam? 

A: Always describe your worst days and most limiting symptoms. The examiner needs to understand the full impact of your condition. Many veterans make the mistake of downplaying their symptoms - don't do this. Be honest about your limitations and pain levels.

Q: What if I have a "good day" on the day of my exam? 

A: Explain to the examiner that you're having a better day than usual and describe what your typical bad days look like. Bring a symptom diary if you have one to show the pattern of your condition over time.

Q: What happens after my C&P exam? 

A: The examiner will write a report that goes to the VA rating specialist who will make the decision on your claim. You should receive a decision letter within a few weeks to a few months. If you disagree with the decision, you have options to appeal or file for an increase.

Q: Can I get a copy of my C&P exam report? 

A: Yes, you can request a copy of your C&P exam report through your VA records or by filing a Freedom of Information Act (FOIA) request. This can be helpful if you need to understand the examiner's findings.

Q: What are the biggest mistakes veterans make during C&P exams? 

A: The most common mistakes include downplaying symptoms, not bringing adequate documentation, failing to explain how the condition affects daily life, family and work, and not mentioning secondary conditions. Remember, this isn't the time to be stoic - HUMBLE yourself, be thorough and honest.

Q: Should I bring someone with me to the C&P exam? 

A: You can bring a representative or support person, but check with the exam facility first about their policies. Having someone there can help you remember important points and provide moral support.